Refund policy

Last updated: November 11, 2026

Returns

For damaged, leaking, or incorrect products, contact benoticed.volk@gmail.com within 7 days of delivery with your order number and photographs.

Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.

How to start a return

You may request order cancellation before dispatch by emailing benoticed.volk@gmail.com with your order number. Return requests are subject to the terms above and your rights under applicable law.

We cover return shipping costs for verified damaged, leaking, or incorrect products. Contact us before returning an item for return instructions.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Exceptions and non-returnable items

Opened or used perfumes, and returns based only on fragrance preference, are not accepted, except where applicable customer rights require otherwise. This does not exclude claims for damaged, leaking, or incorrect products.

Exchanges

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

We process approved refunds within 7 business days of approval. Your bank or payment provider may require additional time to post the refund. Contact us if you need help checking its status.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at benoticed.volk@gmail.com or use the contact details in our contact information policy.